Delivery Time = Processing Time + Shipping Time (Total: 13-20 Days)
- Processing Time: 3-5 days
- Shipping Time: 10-15 days
Important Notes:
- Estimated delivery dates vary based on your destination address.
- Delivery times may be affected by public holidays, during which manufacturers and couriers may limit operations. Please understand that this is beyond our control.
- To improve delivery speed, please ensure the accuracy of your address and contact information.
Shipping Information
We offer international shipping to most destinations worldwide. You can choose between two shipping options:
- Expedited Service: Pay a little extra for faster delivery.
- Super Savings Option: Enjoy a discounted rate if you are not in a hurry.
Shipping Methods and Delivery Times:
| Shipping Method | Delivery Time | Regions |
|---|---|---|
| SF EXPRESS Standard Shipping | 15-20 Business Days | North America (USA, Canada, Mexico), Oceanica (Australia, New Zealand), Europe (multiple countries), Africa (Egypt, Morocco, South Africa, and others) |
| SF EXPRESS Expedited Shipping | 10-15 Business Days | North America, South America, Europe, Asia (Korea, Japan, Singapore, etc.), Africa, Oceanica |
Additional Information:
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Order Tracking: Once your order is placed, you can check the processing time on the product page and track your shipping information via the online order status page. Updates will also be sent to your registered email.
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Taxes & Import Fees:
In most countries, customers do not need to pay import fees, duties, or VAT. However, certain countries (especially Germany, Italy, UK, and Canada) may have duties or VAT charges depending on local regulations.
Late Delivery Compensation
If your order is delayed beyond the promised delivery time, you are eligible for compensation:
- 5% Discount or $2-$5 compensation.
Contact our customer service at ebuytide@gmail.com to claim your compensation.
This format presents the shipping details clearly and concisely. Let me know if you need further adjustments!
Contact Us
We're here to assist you promptly and ensure your shopping experience is seamless. Please feel free to get in touch with us using the following methods:
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Email Support: We are committed to responding to your emails promptly. You can reach us at: ebuytide@gmail.com. We typically reply within 24 hours.
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Social Media: Stay connected with us on our social media platforms for updates, promotions, and more
Order Confirmation: To receive your order confirmation with essential details such as your order number, please ensure your account email is accurate. Check your email carefully for this information. If you don't see it in your inbox, please also check your spam folder and make sure to remove our email from any blocklist.
General Information: For inquiries related to the buying process, payment methods, delivery options, or dispute resolution, please visit our comprehensive Help page. You'll find detailed information and answers to commonly asked questions there.
Return Policy: Please note that returns will not be accepted without prior contact with our customer service team. Kindly reach out to us through email or social media, and our dedicated team will guide you through the return process.
Company Name: PHARMACIE DU POLIGONE
Registration Number: 449020718
Company Address: 71 rue des Pertuisances 34000 Montpellier(This is not a returning address)
We appreciate your interest in EBUYTIDE, and we're dedicated to providing you with the best possible service. If you have any questions, concerns, or feedback, please don't hesitate to contact us. Your satisfaction is our priority.
10 Business Days Return & Exchange Policy
We accept returns of eligible items postmarked within 10 business days of the delivery date. Returns received after the 10 days will not be accepted. Refunds are issued to your original payment method. Refunds cannot be issued to alternate cards or different forms of payment.
Order Cancellation
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Full Refund: We offer a full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via ebuytide@gmail.com.
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Partial Refund: For orders cancelled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee.
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No Cancellations: We will NOT accept order cancellation requests if the orders have been shipped.
How to Return?
Please submit an item change request to customer service via ebuytide@gmail.com. We will provide you with the return address.
Notice: The address on the package is not the return address.
Return & Exchange Conditions
Except for products designated as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 10 business days of their delivery date.
- Returns after the 10-day window will not be accepted. If an item is returned after this period, it may be sent back to your default delivery address with additional shipping charges.
- Items not returned in their original condition will have an $8 damage/cleaning fee deducted from the refund.
- Please pack your return package carefully to avoid damage during transit. We are not responsible for returns until they reach our return address. Ensure to get proof of postage for tracking purposes.
- Return shipping costs are not covered by us. Please use a standard shipping service that provides tracking for your return.
- Any promotional gifts received must be included with the returned items. If not, the retail price of the promotional gift will be deducted from the refund.
- Items returned without authorization will not be accepted.
Refund
- Returns will be processed within 7 days of receiving your package. Refunds will be issued to your original payment method and cannot be sent to alternate cards or different forms of payment.
- Shipping charges will be deducted from refunds for customers who enjoyed free shipping.
Compensation:
EBUYTIDE will compensate customers with $8 for return shipping in the form of an exclusive coupon code under the following circumstances:
- The customer received the wrong item.
- The item is broken or defective (Customers must contact ebuytide@gmail.com within 48 hours of receiving their order for defective items).
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 7-15 business days.
Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as it may take some time for the refund to be posted.
- Contact your bank since processing times vary.
If you've done all this and still have not received your refund, please contact us at ebuytide@gmail.com.
Notice:
- Customers will only be charged once for shipping costs.
- No restocking fees will be charged for product returns.